Physical Access
- Our venue has step-free access and is wheelchair and pram friendly
- Accessible toilets are available
- Designated accessible parking spaces are provided near the entrance
Support for Parents & Carers
- Parents, guardians, and caregivers are encouraged to actively supervise children
- Carers accompanying guests with additional needs are welcome and may enter free of charge (please speak to our staff on arrival for extra support)
Sensory Considerations
- Our venue can be busy and noisy during peak times
- We are exploring options for “quiet sessions” with reduced sound and lighting for those who may benefit from a calmer environment
Food & Allergies
- We take food allergies seriously. Please let us know about any dietary needs when booking a party or ordering catering
- While we do our best to minimise cross-contamination, we cannot guarantee an allergen-free environment
Service Animals
- Registered service and assistance dogs are welcome at SlamJump. Please ensure they remain harnessed and under control at all times
- Please inform our staff upon arrival if you are accompanied by a service animal
Activity Limitations
- Some attractions, such as trampolines and bouldering walls, may not be suitable for all guests, particularly those with certain medical conditions
- If you are unsure, please speak with our staff before participating
Communication & Support
- If you or someone in your care has specific accessibility needs, we encourage you to contact us before your visit. Our team will do everything possible to accommodate your requirements
- We are committed to continuous improvement and welcome any feedback on how we can enhance accessibility at SlamJump